Contact the Right Team
Reach the department best suited to help you. Each team has specialized expertise to address your specific needs quickly and effectively.
Priority Contacts
For urgent security matters and delisting requests
Abuse Intelligence
Report active security incidents, abuse from listed IPs, threat intelligence contributions, or urgent security matters.
Delisting & Remediation
Dispute incorrect listings, report false positives, or submit evidence for score corrections and delisting.
All Departments
Find the right team for your inquiry
Technical Support
General platform support, account issues, feed access problems, and integration troubleshooting.
API Access & Limits
API key issues, rate limit adjustments, integration help, and API documentation questions.
Data & Methodology
Questions about scoring algorithms, methodology audits, enterprise due diligence, and research requests.
Sales & Enterprise
Enterprise access, commercial agreements, integrations, partnerships, and contract discussions.
Security
Responsible disclosure, security vulnerability reports, and security research coordination.
Response Time Commitments
Our target response times by department
| Department | Target |
|---|---|
| Abuse Intelligence | < 4 hours |
| Security | < 4 hours |
| Delisting & Remediation | < 24 hours |
| Technical Support | Same day |
| API Access & Limits | Same day |
| Data & Methodology | 1-2 days |
| Sales & Enterprise | 2-3 days |
Before You Contact Us
These resources might answer your question
European Abuse Intelligence
Fraudcache is a European platform focused on privacy, security, and reliability. All data is hosted in the EU and fully GDPR compliant.
EU-hosted · GDPR