Contact the Right Team
Reach the department best suited to help you. Each team has specialized expertise to address your specific needs quickly and effectively.
Priority Contacts
For urgent security matters and listing corrections
Abuse & Incident Response
Report active security incidents, abuse from listed IPs, or urgent matters requiring immediate attention.
Intelligence Corrections
Dispute incorrect listings, report false positives, or submit evidence for score corrections and delisting.
All Departments
Find the right team for your inquiry
Platform & API Support
Technical help with API integration, documentation, rate limits, and platform features.
Research & Data
Academic research, CERT collaborations, threat intel contributions, and data partnerships.
Methodology & Scoring
Questions about scoring algorithms, methodology audits, and enterprise due diligence.
Enterprise & Partnerships
ISP partnerships, enterprise accounts, strategic data partners, and law enforcement cooperation.
Legal & Compliance
Legal process, GDPR requests, compliance certifications, and policy inquiries.
Response Time Commitments
Our target response times by department
| Department | Target |
|---|---|
| Abuse & Incident Response | < 4 hours |
| Intelligence Corrections | < 24 hours |
| Platform & API Support | Same day |
| Research & Data | 1-2 days |
| Methodology & Scoring | 1-2 days |
| Enterprise & Partnerships | 2-3 days |
| Legal & Compliance | 3-5 days |
| General Inquiries | 1-2 days |
Before You Contact Us
These resources might answer your question
European Abuse Intelligence
Fraudcache is a European platform focused on privacy, security, and reliability. All data is hosted in the EU and fully GDPR compliant.
EU-hosted · GDPR